Please see our useful quick reference guide on which clinician will be the person best suited to help you.
Trudy, one of our most experienced and long-serving staff, was our full-time, lead receptionist, but in March 2012 was promoted to Assistant Practice Manager. She is responsible for the day to day running of the practice and principally deals with IT and Information Governance, personnel and complaints together with a wide range of other duties!
Married, with two adult children, Trudy has lived in Dereham for many years. Her hobbies include walking and caring for their two whippets, Whisper and Lola.
Tracey was appointed as Finance Manager from April 2017. Having formerly worked as part of our surgery finance team she has taken overall responsibility for the surgery accounting processes, payroll, pensions and budgetary control alongside many other managerial duties.
Tracey is an experienced member of our team who has previously worked in a variety of roles including receptionist, clinical records summariser, rota organisation and student administrator.
Management Personal Assistant
Nicky works part-time as the Management Team Assistant helping Dr. Koch, Trudy and Tracey with their work as well as various financial duties including reconciling income, production of invoices, chasing any outstanding payments, co-ordinating our year end paperwork and organising maintenance and repairs to the building. A substantial part of her job involves administering the surgery purchasing and stock control - everything from stationery to cleaning materials and clinical equipment and is also responsible for the practice monthly returns to the Prescription Pricing Bureau.
Nicky is an experienced member of our team and has previously worked as part of our reception team and as PA to Val Harvey.
Receptionist & Audit Administrator
Becky has particular responsibility for organising our recalls, statistics, auditing and clinical reporting. She is the person that makes sure we meet our annual clinical targets and works closely with the doctors and nursing team to capture all the necessary data.
Having joined the practice in 1993, Becky is one of our most experienced staff and we're very pleased that she decided to return to work part-time after the birth of her son, Oliver.
Beckie joined the team in December 2018 on a one year administration apprenticeship. Her main role is scanning the incoming clinical letters that come into the practice from the hospitals and other services. She also deals with all of the outgoing post from the surgery and completes other general clerical duties.
Reception Team Lead
Emma originally joined us to take care of the administrative work of a member of staff away on maternity leave. She quickly took on a varied portfolio of duties including scanning incoming documents into the clinical records, post and filing.
In April 2015 Emma took on the role of Acting Reception Team Leader whilst Stephanie Brown was on maternity leave and has since been promoted to Reception Team Leader permanently.
Deputy Reception Team Lead
Terry joined the practice in 2015 on a one year contract to fill the vacancy left by Emma Beckham (who at the time was Acting Reception Team Leader covering maternity leave and has since taken this position permanently). She has quickly become a valued member of our team and has tackled the steep learning curve of the reception workload with enthusiasm and professionalism. As of the beginning of 2018 Terry has joined Emma and works alongside her as Deputy Reception Team Lead.
Terry is also sharing the workload, along with Rebecca Haynes, of patient registrations and deductions which is a new challenge for her but she is looking forward to learning something different from her normal reception role.
Alicia joined the practice in October 2016 and is on a twelve month administrative apprenticeship at the practice. As well as tutorials with her trainer, Alicia is responsible for scanning in clinical letters, dealing with incoming and outgoing post and a variety of other administrative duties. Having her working with us is a big help to our team!
From June 2017 Alicia has also joined our reception team and is enjoying learning different aspects within her administrative role.
Michelle joined the practice in 2016 as part of our busy reception team. She comes from a commercial background and has enjoyed learning about the complexities of the NHS.
As of May 2018 Michelle undertook her phlebotomy training so now works alongside Emma and Sarah running a phlebotomy clinic on a Thursday morning.
Serena joined the reception team in June 2018 and came from a teaching assistant role in a school. She settled into the role well and is looking forward to learning new aspects of administration within a medical setting.
Lewis joined the administration team in July 2018 with a plan to complete a one year apprenticeship. However a vacancy in reception opened up in December and as Lewis had settled into his role in the administration office so well it was decided that he would take this full time post instead. He has fitted into his new receptionist role with ease and is enjoying learning a new area of general practice.
Kirsty joined the practice in September 2015 on a one year apprenticeship. She learnt all aspects of our administrative work and assisted the reception team from time to time. As of June 2016 she was promoted to a full time contract and became one of our receptionists and in June 2018 has taken on the role of medical secretary.
As of July 2017 Kirsty has also took on the role of maintaining the surgery website and ensuring that leaflets, posters and the newsletter are kept up to date with any changes and new information for patients.
As part of her secretarial duties Kirsty is responsible not only for typing referrals and administering the choose and book system, but for liaising with patients, the hospitals and GPs, co-ordinating reports and monitoring incoming results requiring action. She has also taken on the role of Palliative Care Co-ordinator and attends the practice palliative care meetings to take minutes and update our database.
Michelle joined the practice in 2015 following the reorganisation of our secretarial team after the retirement of a member of staff. She has proven to be a great asset to the practice and undertakes the bulk of the typing and transcription of our referral letters as well as assisting Kirsty with other secretarial duties.