Trudy, one of our most experienced and long-serving staff, was our full-time, lead receptionist, but in March 2012 was promoted to Assistant Practice Manager. She is responsible for the day to day running of the practice and principally deals with IT and Information Governance, personnel and complaints together with a wide range of other duties!
Married, with two adult children, Trudy has lived in Dereham for many years. Her hobbies include walking and caring for their two whippets, Whisper and Lola.
Tracey was appointed as Finance Manager from April 2017. Having formerly worked one day per week with Val Harvey and Nicky Seaton as part of our surgery finance team she is now taking on overall responsibility for the surgery accounting processes, payroll, pensions and budgetary control following Val's decision to leave at the end of June 2017.
Tracey is an experienced member of our team who has previously worked her in a variety of roles including receptionist, clinical records summariser, rota organisation and student administrator.
Management Personal Assistant
Nicky works part-time as the Management Team Assistant helping Dr. Koch, Trudy and Tracey with their work as well as various financial duties including reconciling income, production of invoices, chasing any outstanding payments, co-ordinating our year end paperwork and organising maintenance and repairs to the building. A substantial part of her job involves administering the surgery purchasing and stock control - everything from stationery to cleaning materials and clinical equipment and is also responsible for the practice monthly returns to the Prescription Pricing Bureau.
Nicky is an experienced member of our team and has previously worked as part of our reception team and as PA to Val Harvey.