We offer general consultations with a doctor every day between 8.30am and 6pm. Clinics are staggered at intervals throughout that period and generally tend to run 8.30am to 11am and 3pm and 5.30pm. These times very for each clinician and there may be some clinics that start slightly earlier or finish slightly later.
Please note that some of our clinicians are part time so not all of the them will be available every day.
Improved Access Appointments
We offer improved access appointments on Monday, Tuesday and Wednesday mornings between 7am and 8am and Monday and Tuesday evenings between 6.30pm and 8pm. We also offer selected weekend appointments, please contact reception for further details.
These appointments are available to be pre-booked and we hope that these appointments will be beneficial to those patients who have difficulty attending during normal surgery hours.
Please note that as these clinics are run outside of normal surgery open hours, if you have an appointment booked, please go to waiting room 3 (which is located at the back of the surgery towards the back of the Cherry Tree car park). There is a machine to book in so that the doctor knows that you have arrived, once you have done this please take a seat and wait to be called. If you encounter any problems using the booking in machine please do take a seat anyway as the doctor will normally call all patients booked into the clinic at their allotted time even if they are not marked as arrived on the system.
Emergency Care Practitioners, Nurse Practitioners and Physicians Associates
In November 2015 we welcomed John our Emergency Care Practitioner to the practice, he is on hand to diagnose, treat and refer for a range of minor illnesses and injuries. John's clinics are generally run between 8am and 11.30am and 2pm to 4.30pm.
We also have Jen Randall our Nurse Practitioner who offers a similar service to John. She has undertaken her prescribing qualification and both her and John are able to liaise with the GPs if necessary. Jen's clinics are generally offered between 9am and 11.30am and 2.30pm and 5.30pm.
As of February 2019 we now have our Physicians Associate Henry Edwards with the practice full time after completing a six week training course as a PA in early 2018 with the surgery. Henry is able to see and treat the majority of the usual problems that a General Practitioner would deal with (and liaise with them if needed). His clinics are normally held between 8.30am to 11.30am and 2.30pm to 5.30pm.
Nurses and Healthcare Assistants
General appointments with a nurse or healthcare assistant are usually available throughout the working day within our normal opening hours.
Appointments for our specialist nurse clinics (such as asthma and diabetes) are sometimes required to be longer appointments. Please make the receptionist aware if you are booking for these to ensure that you are booked into the appropriate clinic.
Phlebotomy (blood taking)
Appointments for blood tests are available every weekday morning. Due to the transport of the samples to the hospital we are unable to offer this service in the afternoon.
Please note that we are unable to undertake hospital requested blood tests at the surgery. If your consultant has asked you to have a blood test, you will need to take the provided form to the blood clinic at the Norfolk and Norwich University Hospital, further details can be found on their website or by collecting a leaflet from reception. The only exceptions to this are for patients undergoing pre-chemotherapy treatment.
We receive automated transmission of test results from the Pathology and Microbiology Laboratories at the Norfolk and Norwich University Hospital. Your clinician will be able to tell you when the results are likely to arrive but generally for routine blood testing, the result will be back within three to five working days. If there is any further action to be taken on the results then our secretaries will be in contact. We are unable to call every patient whose results have shown as normal and there is no further action required therefore if you wish to enquire on the outcome of your test please call the results line after 3pm.
Some patients require regular blood test monitoring (INR and anticoagulation testing). Our staff will explain the process to you but if you are worried about what happens please do not hesitate to ask for advice. It is important that if you are a patient undergoing regular blood monitoring that you keep your dosing chart readily available.
The midwife clinics are held on Monday and Wednesday afternoons at Dereham Hospital. Please contact reception on 01362 852800 to book an appointment.