Theatre Royal Surgery,27 Theatre Street,East Dereham,Norfolk., NR19 2ENTel: 01362 852 800
Our surgery hours are:
(please note you will be asked to hang up and redial if it is not a genuine medical emergency)
Appointments and Home Visits
We offer general consultations with a doctor every day between 8.30 and 6.00 pm. Clinics are at staggered intervals throughout that period and are generally 8.30 to 11.00 am, 1.00 to 3.30 pm, and 4.00 to 6.00 pm.
We have assessment/emergency appointments for patients suffering from an acute (urgent) medical problem. We cannot guarantee which who you will see and you will probably have to wait to be seen - but you will be seen that day. The consultation will be shorter than a normal booked appointment and the clinician will only treat your acute problem and will not deal with on-going clinical conditions, repeat medication requests or any other non-acute problems in this clinic.
Please note that some of our clinicians are part-time so not all of them will be available every weekday.
Emergency Care Practitioner
From November 2015, ECP John Bakewell joined the practice. He undertakes consultations and home visits.
Nurses & Health Care Assistants
General appointments with a nurse or health care assistant are usually available throughout the working day within our normal opening hours.
Appointments with our specialist nurses are offered (usually in dedicated clinic sessions) for certain patient groups such as those suffering from asthma and diabetes.
Phlebotomy (blood taking)
Appointments for phlebotomy (blood taking) are available every weekday morning.
Certain groups of patients may be invited for an annual medication review. This may be carried out by the doctor, CCG Prescribing Advisor or by one of the adjacent pharmacy team. Read about this in more detail by clicking on the Prescriptions tab on the left-hand menu.
Midwifery Services (Ante Natal)
The midwifery clinics are held on a Monday and Wednesday afternoon at Dereham Hospital. Please telephone 01362 852800 to make an appointment.
Extended Hours Service
Due to workload pressures, as from 31st March, 2014, we no longer offer extended hours appointments or opening.
If you need to speak to a doctor when the surgery is closed, please telephone 01362 852 800. Our answerphone message will tell you the contact number for the duty doctor.
Our out of hours cover is provided by IC24. Their hours of cover are:-
When you get through, the call-taker will ask for details of your problem. Depending on the nature of your illness, you will then speak to a doctor, a nurse or an emergency care practitioner who will assess you. They will either:
Call 999 for a genuine medical emergency. Remember that chest pains and/or shortness of breath constitute an emergency.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
The out of hours service for Theatre Royal Surgery is a service bought and commissioned on our behalf by South Norfolk Clinical Commissioning Group. If you have any complaints or observations about the out of hours service or level of cover please contact SNCCG by clicking here.
NHS 111 Service
If you need medical help fast, but it isn't a 999 emergency, you can now call NHS 111.
They will assess you, provide advice and direct you straight away to the local service that can help you best.
NHS 111 is available 24 hours a day, 7 days a week and calls are free (including calls from mobiles).
For more information click here .
We hold team training sessions at regular intervals throughout the year. Sometimes this may mean that the surgery is closed between 8.00 am and 2.00 pm If you need to be seen as an emergency during that time, please call our normal telephone number - 01362 852800.
During the sessions we pursue a variety of training which includes such mandatory sessions as Basic Life Support, Health and Safety, Information Governance, Infection Control etc. There are also regular slots where as a team we review our patients who are on our Palliative Care/End of Life Care Register as well as offering training to specific groups within the team (administrative, clinicians and finance staff).
There are always signs posted to let patients know when we will be closed.
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