Requests for home visits should be made before 10.30 a.m. if possible.
Unless it is an absolute emergency, the doctor is unlikely to interrupt a consultation to speak with you immediately. They will ask our receptionist or secretary to let you know that they will return your call as soon as they can after their surgery session has finished.
Your call will be logged on our clinical system and the Receptionist will ask you for your contact information, confirmation of the patient's details and a brief reason as to why you need to speak to the doctor - this is especially important if you are calling on behalf of a relative or friend. This information helps the doctor to deal effectively with telephone messages.
Wherever possible, we prefer patients to come to the surgery for assessment where we have better facilities and equipment to treat you. Our practice does not consider that lack of transport to the surgery a valid reason for requesting a home visit.